Terms of Service

Last updated: [insert date before publishing]

HVAC work involves real consequences — gas, electricity, refrigerant, ductwork inside someone’s home or business. Both sides benefit from clear expectations about how that work is requested, performed, paid for, and warranted. These Terms of Service (“Terms”) govern your use of the website at https://lexingtonheatingairconditioning.xyz/ and the heating, cooling, ventilation, and indoor air quality services provided by Lexington Heating and Air (“we,” “us,” “our”) across Lexington and Fayette County, Kentucky. By accessing our website or using our services, you agree to these Terms.

(Editor’s note: This is an industry-standard template. Before publishing, review every bracketed item and have it reviewed by a qualified attorney, particularly the sections on warranties, limitation of liability, and governing law. This document is not legal advice.)

Use of Our Website

You agree to use our website lawfully and not to interfere with its operation, attempt unauthorized access, scrape content at scale, or use it to transmit harmful, unlawful, or infringing content. All content on this site — text, graphics, logos, photos, and the structure of the pages — is owned by or licensed to Lexington Heating and Air and may not be copied, distributed, or reused without written permission.

Services

We provide residential and commercial HVAC services including heating, cooling, ventilation, indoor air quality, maintenance, and installation. Descriptions of services on this website are for general information and are not binding offers. The specific scope, equipment, pricing, and timeline for your job are defined in the written estimate or service agreement we provide for that specific work.

Estimates and Pricing

Estimates are based on the information available at the time and the conditions observed during assessment. [Describe your estimate policy: how long an estimate is valid, what happens when hidden conditions are uncovered once work begins, and how change orders are handled.] Any change in scope will be communicated to you before additional work proceeds, and you’ll have the opportunity to approve or decline the change.

Payment

Payment terms are stated in your written estimate or invoice. [State your accepted payment methods, when payment is due, any policy on deposits for equipment orders or large installations, and any terms for commercial customers.] Past-due balances may be subject to [describe any late fees or collection practices, consistent with Kentucky law].

Scheduling and Cancellations

We make reasonable efforts to arrive within scheduled windows, though timing can be affected by emergency calls (a no-heat call at 14°F takes priority), weather, traffic, or conditions beyond our control. [Describe your cancellation or rescheduling policy, including any notice required and any associated fees or trip charges.]

Warranties

HVAC work involves two distinct warranties — manufacturer and labor — and customers benefit from understanding both:

• Manufacturer equipment warranties are provided directly by the equipment manufacturer (Carrier, Trane, Lennox, Goodman, Rheem, and others). Coverage terms, registration requirements, and exclusions are set by the manufacturer and are subject to the conditions in their documentation, including proper installation and ongoing maintenance.
• Our workmanship warranty covers the quality of our installation labor for [insert your labor warranty period — e.g., one year, two years, etc. before publishing]. If a problem arises from how we performed the installation — rather than from the equipment itself, third-party modifications, neglect, or outside causes — we will make it right within the warranty period under the terms of your service agreement.

[Describe exactly what your labor warranty covers and any conditions before publishing — a warranty is a binding promise to customers.]

Limitation of Liability

To the fullest extent permitted by Kentucky law, Lexington Heating and Air is not liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services, including but not limited to loss of use, lost profits, or damage from system downtime. [This section should be reviewed by an attorney to ensure it is enforceable under Kentucky law and appropriate for the actual scope of your business.]

Disclaimer

Our website is provided “as is” without warranties of any kind regarding its content, accuracy, or availability. Information on the site — including general guidance on HVAC sizing, climate considerations, and equipment selection — is general in nature and not a substitute for a professional on-site assessment of your specific system, home, or commercial space.

Indemnification

You agree to indemnify and hold harmless Lexington Heating and Air, its officers, employees, and contractors from claims, damages, and expenses arising out of your misuse of our website or your violation of these Terms. [Confirm with an attorney whether this clause is appropriate for your business and scope of services.]

Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-law principles. Any disputes arising out of or relating to these Terms or our services will be handled in the state or federal courts located in Fayette County, Kentucky. [Confirm venue and any preferred dispute-resolution mechanism, such as arbitration, with an attorney.]

Changes to These Terms

We may update these Terms from time to time as our practices, our website, or applicable law change. Material changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

Contact Us

Questions about these Terms can be directed to:

• Lexington Heating and Air
• Phone: (859) 215-5241
• Address: 343 Cassidy Ave, Lexington, KY 40502
• Email: [add business email before publishing]