Our Warranty
A warranty is a promise stripped of marketing language, and a promise is only as good as the contractor behind it — and the equipment maker behind the contractor. When you buy a new HVAC system, you are actually receiving two separate warranties from two different parties, governed by different rules. Lexington Heating and Air stands behind both: we install the equipment to manufacturer specifications so their warranty stays valid, and we back our installation work with a workmanship warranty of our own. This page explains how both pieces work, what they cover, and how to keep your coverage intact across the life of your system.
(Editor’s note: The specific warranty terms below — the labor warranty period in particular — are bracketed placeholders. Replace them with your actual warranty commitments before publishing. A warranty is a binding promise to customers; only state terms you will honor.)
The Two Warranties That Cover Your System
Understanding the difference here saves real money and real frustration later. Every new HVAC install comes with:
- The manufacturer’s equipment warranty. Covers the equipment itself — the compressor, heat exchanger, electronic controls, and other components inside the unit. This warranty is issued by the manufacturer (Carrier, Trane, Lennox, Goodman, Rheem, Mitsubishi, Bosch, and others), and its terms, length, and exclusions are set by them.
- Our workmanship warranty. Covers the quality of our installation work — how the equipment is set, the line set, the ductwork connections, the venting, the refrigerant charge, the electrical, the condensate. This warranty is issued by Lexington Heating and Air directly, and it’s where you can see how much a contractor actually stands behind its work.
Our Workmanship Warranty
We warrant our installation labor for [insert your labor warranty period — e.g., “one year” or “two years” — before publishing] from the date of installation. If a problem arises from how we installed your system — rather than from the equipment itself, third-party modifications, or outside causes — we’ll make it right. [Describe exactly what your labor warranty covers and any conditions before publishing. Common items include corrections to refrigerant lines, venting, ductwork connections, electrical, and condensate; common exclusions include damage from neglect, power surges, water events, or work performed by others.]
Manufacturer Equipment Warranties
Manufacturer warranties on new HVAC equipment typically run [5 to 10 years on parts, with longer terms on key components like compressors and heat exchangers, when properly registered. Confirm with current manufacturer documentation before publishing specific figures]. Two practical realities you should know about:
Registration Matters — A Lot
Most manufacturers require the equipment to be registered within a window after installation (typically 60 or 90 days) to receive the full warranty term. Equipment that isn’t registered in that window often defaults to a shorter base warranty — sometimes half the registered term. This is one of the easiest ways homeowners lose coverage without realizing it. [Confirm whether you handle registration on behalf of the customer, and state it clearly here.]
Maintenance Affects Warranty Claims
Manufacturers can — and do — deny warranty claims on equipment that hasn’t been properly maintained. The documentation requirement varies, but in practice this means keeping records of annual professional service, filter changes, and any repair work. In Lexington’s humid climate, regular maintenance is especially important because moisture and hard water accelerate the kind of buildup that can be cited as “neglect” if something fails.
What Keeps Your Warranty Valid
- Professional installation by a licensed contractor to current code. Many manufacturer warranties explicitly require this.
- Timely registration within the manufacturer’s window. [State whether you handle this for the customer.]
- Regular documented maintenance — annual professional service, with records you can produce if a claim arises.
- Qualified repair work. Repairs by unlicensed parties, or modifications that depart from the equipment’s design specs, can void coverage.
- Approved parts on any repairs — manufacturers can deny claims if non-approved components were used.
What Warranties Typically Don’t Cover
So expectations are clear, most HVAC warranties — ours and the manufacturers’ — do not cover:
- Damage from lack of maintenance, neglect, or improper use.
- Failures caused by work performed by other contractors after our install, or by modifications we didn’t perform.
- Damage from power surges, lightning, flooding, fire, storm events, or other circumstances outside the system.
- Routine maintenance items like filters, batteries in thermostats, or refrigerant top-offs where the cause is a leak rather than a defect. [Confirm to match your actual terms.]
- Cosmetic damage that doesn’t affect operation.
How to Make a Warranty Claim
If something on your system stops working as it should and you think it’s covered, the process is straightforward: call us at (859) 215-5241 with your installation date and equipment information. We determine whether the issue falls under your labor warranty or the manufacturer’s equipment warranty, then guide you through next steps — including liaising with the manufacturer’s warranty department if their coverage applies. Having your original installation paperwork and service records handy speeds the process significantly.
Frequently Asked Questions
- What’s the difference between a labor warranty and a manufacturer warranty?
- The manufacturer’s warranty covers the equipment itself — the components inside the unit — and is issued by the maker like Carrier, Trane, or Lennox. The labor or workmanship warranty covers the quality of our installation work and is issued directly by Lexington Heating and Air. Both protect you, but they cover different things and have different terms.
- How long is your labor warranty?
- [State your actual labor warranty period before publishing.] Our workmanship warranty covers problems arising from how we installed your system, separate from the manufacturer’s coverage on the equipment itself.
- Do I need to register my equipment for warranty?
- Almost always yes. Most manufacturers require registration within a window after installation, typically 60 or 90 days, to receive the full parts warranty term. Without registration, the warranty may default to a shorter base period, sometimes half the registered term. This is one of the easiest ways homeowners lose coverage without realizing it. [Confirm whether Lexington Heating and Air handles registration for the customer.]
- Can my warranty be voided?
- Yes. Skipping required maintenance, failing to register within the manufacturer’s window, having repairs performed by unqualified parties, or using non-approved parts can all void coverage. Documented annual maintenance is the best single thing you can do to protect both your labor and manufacturer warranties, especially in Lexington’s humid climate, which encourages exactly the kind of buildup manufacturers can cite as “neglect.”
- How do I make a warranty claim?
- Call (859) 215-5241 with your installation date and equipment information. We determine whether the issue falls under your labor warranty or the manufacturer’s equipment warranty and walk you through the next steps, including liaising with the manufacturer’s warranty department if their coverage applies. Having your installation paperwork and service records handy speeds the process.
Warranty Questions or Service Requests
If you’re not sure whether something is covered, or you need to file a claim under either warranty, the conversation starts with a phone call. We track installation paperwork and registration confirmations so you don’t have to dig for documentation when you need it most.
- Phone: (859) 215-5241
- Address: 343 Cassidy Ave, Lexington, KY 40502
- Email: [add business email before publishing]